Technology Support Specialist - Tier 2

Assist students and staff by providing technical support for personal computers, hardware and software, audio/visual equipment, network switches, and peripheral equipment.

Duties include:

• Primary help desk contact, including customer service aspects, equipment loans, managing trouble tickets.
• Manage and setup faculty, staff and student computers, iPads and other devices
• Troubleshoot network, projector, printer and audio/visual issues.
• User account management, which includes the creation and deletion of users across multiple systems.
• Oversees the inventory and purchasing of printer, A/V, office supplies and software licenses.
• Handles AppleCare warranty repairs.
• Manage backups of computers and G Suite (Google Apps) accounts.

Required Skills/Abilities:

• Ability to clearly explain technical issues to technical and non technical employees and students both verbally and in writing.
• Proficient with or having the ability to quickly learn an array of computer hardware, software and audio/visual equipment.
• Experience using and troubleshooting Apple computers and other devices.
• Proficient with Microsoft Office and G Suite applications.
• Strong analytical and problem-solving skills.
• Excellent time and task management skills.
• Familiarity with Windows computers and servers.

Preferred Skills/Abilities:

• Basic UNIX/macOS terminal knowledge (SSH, etc.)
• Experience supporting technology in a school environment
• Website development/managing CMS systems
• Programming with PHP and UNIX shell scripting
• Experience using MDM (Mobile Device Management) platforms

Education and Experience:

• Two-year college or technical degree required, Bachelor's degree preferred.
• Three or more years of technology-related experience.

Current Openings for Technology Support Specialist Tier 2 Jobs at St. Louis University High